1. Our Commitment to Privacy
theviral+ respects your privacy and takes the protection of your personal information seriously. This policy explains what information we collect, why we use it, how we safeguard it, and the choices that may be available to you when you use our website or services.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Identity information: your first and last name, customer record, or another identifier connected to your order.
- Contact information: your email address, telephone number, and any billing or delivery details required to complete a purchase.
- Payment and transaction information: your selected payment method, order amount, payment status, and details of products or services purchased. We do not store complete payment-card credentials on our servers.
- Technical information: browser and device details, operating system, referring page, pages visited, approximate time-zone information, and privacy-preserving identifiers generated from connection information.
- Usage information: how you navigate the website, interact with products, use the cart, and respond to website features or marketing.
3. How We Use Personal Information
We use personal information only when we have a valid reason to do so, including fulfilling an order, meeting a legal obligation, pursuing a legitimate business interest that does not override your rights, or acting with your consent where required.
We may use your information to:
- Create or maintain a customer record.
- Process, confirm, deliver, and support your order.
- Communicate with you about purchases, service requests, refunds, or account matters.
- Maintain website security, prevent misuse, and troubleshoot technical issues.
- Understand and improve our website, services, customer support, and marketing.
- Recommend relevant products or services when permitted by applicable law.
4. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure. Access is limited to authorized people and service providers who need the information for a legitimate business purpose and are expected to handle it securely.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention periods may also reflect legal, regulatory, tax, accounting, fraud-prevention, dispute-resolution, and reporting requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.
6. Your Privacy Rights
Depending on the law that applies to you, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information in eligible circumstances.
- Object to or ask us to restrict certain processing.
- Request a portable copy of eligible information.
- Withdraw consent where processing is based on consent.
We may need to verify your identity before completing a request, and some rights may be limited where we must keep information to comply with law or protect legitimate interests.
7. Cookies and Local Storage
Our website uses cookies and browser storage to keep essential features working, remember your cart and theme preference, maintain secure sessions, understand website usage, and improve our services. Some analytics or advertising services, including Meta Pixel, may also place or read cookies under their own privacy terms.
You can control cookies through your browser settings. Blocking essential storage may cause the cart, checkout, theme preference, or other website features to work incorrectly.
8. Contact Us
For questions about this policy, our privacy practices, or a request concerning your personal information, contact us at support@theviralplus.co.
