Digital Products and Software Licenses
Due to the nature of digital products and software licenses, the following refund conditions apply:
- Refunds for digital products and software licenses are available within 14 days of purchase if our team is unable to resolve the reported issue within 48 hours.
- Once a license key has been activated or digital content has been downloaded, the purchase becomes ineligible for a refund.
- Subscription-based services can be canceled at any time. Refunds for the current billing period are only issued when cancellation is requested within 7 days of the billing date.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@theviralplus.co.
- Include your order number and the reason for your refund request.
- For digital products, provide confirmation that the product has not been used or activated.
- For physical products, if applicable, await instructions from our team before arranging return shipping.
Our team will review your request and respond within 2 business days.
Exceptions
The following purchases are not eligible for returns or refunds:
- Custom or personalized orders.
- Products with specific refund terms stated on the product page.
- Products that have been used, activated, installed, or downloaded.
- Bundle discounts and promotional offers with specific terms.
